Skip to content

Service Renewal Policy

Last Updated: 1 Jan 2024

This policy outlines the terms related to Services expiry, renewal, payments and related policies for Services offered by Nidhi Nova Ltd 

Service Expiry and Renewal

Your subscription for Services is valid for a term of one year or the term specified in the Order Form, starting from the date of activation or renewal. Your subscription will automatically renew at the end of the Service term unless you provide written notice of non-renewal at least 60 days before the renewal date.

Invoice & Payment

An invoice for the renewal fee will be issued 30 days prior to the end of your subscription term. Payment is due in full within 30 days of the invoice date unless otherwise agreed upon in writing. It is your responsibility to ensure timely payment to maintain uninterrupted service.

Overdue Payment

A grace period of 14 days will begin after the payment due date if payment has not been received. During the grace period, you will retain full access to your FileSpin SaaS subscription and all associated features. We will send periodic email reminders during the grace period regarding the outstanding payment and potential service impact. If you are experiencing payment difficulties, we encourage you to contact us promptly.

If payment is not received by the end of the 14-day grace period, your service will be downgraded to limited functionality. Limitations may include:

  • Restricted access to premium features.
  • Reduced storage capacity.
  • Suspension of customer support services.

Full service can be restored at any time during this period by settling the outstanding invoice.

Service Suspension & Reactivation

If payment remains outstanding 30 days after the due date, your service will be temporarily suspended.

We will retain your data for a period of 30 days following the suspension date. After this retention period, we reserve the right to permanently delete your data without further notice.

You can reactivate your service at any time during the data retention period by paying the outstanding balance. Services will be restored within 7 days of payment receipt.

Contact and Support

We understand that unforeseen circumstances may impact timely payments. If you anticipate delays or encounter difficulties, please contact our team at accounts@filespin.io . We are here to assist and explore potential solutions.

Policy Modifications

We reserve the right to modify this policy at any time. Any changes will be communicated via email and posted on our website. Modifications will take effect immediately upon publication. By subscribing to Services offered by Nidhi Nova Ltd via our website or through enterprise agreement, you acknowledge and agree to the terms outlined in this Service Renewal Policy.