FileSpin / Legal
Privacy Policy
Last Updated: November 4, 2026
Data controller: Nidhi Nova Ltd. ICO Registration Number: ZB090244
This policy explains our information practices, defines your privacy options and describes how your information is collected and used by us, Nidhi Nova Ltd. How we treat visitors and prospects in our marketing is set out in Our Marketing Pledge.
This policy covers all websites and subdomains of the domain filespin.io (the “FileSpin.io Website”). The FileSpin.io Website is owned and operated by Nidhi Nova Ltd., a limited company organized under the laws of England. Should you have privacy questions or concerns, send an email to [legal at filespin.io].
By using the FileSpin.io Website, API and the Web Widgets, you agree to the collection and use of information in the manner described in this policy. Nidhi Nova shall have right at any time and without prior notice, at its sole discretion, to revise this policy. If we make material changes to this policy, we will notify you at this FileSpin.io Website, by email, by means of a notice the next time you log in to the FileSpin.io Website, or by means of a notice on the Nidhi Nova blog or Website homepage. Such revisions and additions shall be effective immediately upon notice. You are responsible for reviewing the FileSpin.io Website periodically for any modification to this policy. Any access or use of the FileSpin.io Website by you after notice of modifications to this policy shall constitute and be deemed to be your agreement to such modifications.
The Information We Collect
This policy applies to all information collected on the FileSpin.io Website, API, Web Widgets and any information you provide to Nidhi Nova. You will most likely provide us with personal information when you register as a user of the FileSpin.io Website, purchase the services offered by Nidhi Nova or participate in certain Nidhi Nova promotions or events. The personal information we may collect includes: passwords, user names, addresses, email addresses, phone numbers and credit and debit card information.
API
The FileSpin.io Service includes API that allows developers to interact with FileSpin.io. We collect necessary data to provide API services and to ensure the service is not abused.
Web Widgets
The FileSpin.io Service includes Web Widgets such as the File Upload Widget that may be opened from external websites. These Widgets allow users to upload files, update data and interact with FileSpin.io. In all these cases, we will clearly display notifications in the Widget on how this data will be processed.
Blogs, Chat Rooms, and Forums
The FileSpin.io Website may include blogs, forums, and other message areas that allow users to post information to the FileSpin.io Website. When you post messages, other site visitors can also view them. We urge you to exercise caution when providing personally identifiable financial or other information in these message areas. Remember that any information you disclose in these areas becomes public information.
Our Collection of Your Data
In addition to the personal information you supply, we collect limited information to understand how the FileSpin.io Website is used and to keep it working well. We count visits with Plausible Analytics, which does not use cookies, does not collect personal data and does not track you across other websites. Our servers also keep standard web logs, such as IP address and browser type, to run and secure the service.
Forms, enquiries and free trials
When you book a demo, ask for a walkthrough, send a partner or careers enquiry, sign up for updates or start a free trial, we collect what you enter, such as your name, work email address and message, and the page you sent it from. We keep these details in folk, our customer relationship system, so we can reply and follow up.
If you reached our website by clicking one of our ads, we also record the ad’s campaign labels from the link you followed, such as the advertising platform and the campaign name, so we can see which of our ads bring enquiries. We read these labels from the web address and don’t use cookies or store anything on your device to do this. If you send us a form or book a demo, we keep the labels with your enquiry.
To understand which organisations are interested in FileSpin, we look up publicly available business information about the organisation behind a work email address, such as its name, size, industry and country. We don’t do this for personal email addresses, such as Gmail or Outlook.
Use of cookies and similar technologies
The FileSpin.io Website does not use advertising, retargeting or analytics cookies. Where the FileSpin.io service needs cookies, they are essential ones, for example to keep you signed in.
How We Use Information
Our primary goal in collecting your information is to provide you with a relevant and positive experience with the FileSpin.io Website and services. Nidhi Nova will never sell, rent, lease or trade your personal information. We send marketing updates only to people who have opted in, and every marketing email includes an unsubscribe link (see the section below entitled “Your Privacy Preferences”).
IP addresses help us run and secure the FileSpin.io Website. Plausible Analytics uses them only briefly, in anonymised form, to count unique visits and does not store them.
We do not use tracking pixels or advertising pixels on the FileSpin.io Website, and we do not follow you around the web. Our marketing emails may record whether an email was opened or a link was clicked, so we can see which updates are useful. We may detect the type of web browser you are using to optimise the performance of the FileSpin.io Website.
If you reach one of our forms or our demo booking from one of our ads, we may let that ad platform know you got in touch, so we can see which of our ads work and show them to the people they suit. We send only a reference to your ad click (or, where there is none, a one-way encrypted version of your work email address) and the time, never your name or anything you wrote. We do this on the basis of our legitimate interest in measuring our advertising. The form tells you when this applies and has a box you can tick to opt out. If you tick it, nothing is sent to any ad platform. You can also object at any time by emailing [legal at filespin.io]. We never do this for careers enquiries or newsletter sign-ups. For visitors in the UK, the EU and Switzerland, we send this only to LinkedIn.
Your Rights and International Transfers
Under UK and EU data protection law (the UK GDPR and the EU GDPR), you have the right to access the personal information we hold about you, to have it corrected or deleted, to restrict or object to how we use it, to receive a copy in a portable format, and to withdraw your consent at any time where we rely on it. To exercise any of these rights, send an email to [legal at filespin.io]. We will respond within one month.
Some of the service providers we use may process personal information outside the UK or the European Economic Area. When that happens, we make sure the transfer is protected, for example by relying on adequacy regulations, the UK International Data Transfer Addendum or the European Commission’s Standard Contractual Clauses.
If you have a concern about how we handle your personal information, please contact us first at [legal at filespin.io]. You also have the right to complain to the UK Information Commissioner’s Office (ico.org.uk) or to the data protection authority in your country.
Our Commitment to Data Security
Access to your data is limited to authorized Nidhi Nova staff or approved vendors. Although total security does not exist on the Internet, Nidhi Nova shall make commercially reasonable efforts to safeguard the information that you submit to Nidhi Nova.
Use of the FileSpin.io Website by Children
The FileSpin.io Website is not intended for use by children under the age of 13.
Your Privacy Preferences
We send marketing communications, such as product updates, only if you opt in, for example by ticking the box on one of our forms. You can unsubscribe at any time with the link at the bottom of every marketing email, or by sending an email to [support at filespin.io]. Account and service emails, such as sign-in and billing messages, are not marketing and continue while you use the service.
During a free trial we also send a short series of emails to help you get started. Each one includes a link to stop them.
How to Access or Correct Your Information
You can access and maintain your personally identifiable information on your “Account” page. To protect your privacy and security, we require a user ID and password to verify your identity before granting access or making corrections.
Our details
If you have any questions about this Privacy Policy, please contact the data controller. The data controller in respect of our website is Nidhi Nova Ltd (company registration number: 7480971), 167-169 Great Portland Street, 5th Floor, London, England, W1W 5PF.
You can contact the data controller by writing to us at the address above or by sending an email to [legal at filespin.io].